Unified Research Repository

All raw assets—audio, video, transcripts—are stored centrally, searchable by keyword or tag. This eliminates the need for disparate file shares and ensures every stakeholder accesses the same source truth.

Business outcome: Reduces duplicate effort and accelerates insight discovery.

Automatic Insight Extraction

Dovetail’s AI scans transcripts and highlights recurring themes, producing concise summaries that can be exported to product briefs.

Business outcome: Cuts analyst time by up to 50% when preparing research reports.

Shared Workspaces & Annotations

Team members can comment directly on clips, assign tags, and vote on insights, keeping decision‑makers in sync without endless email threads.

Business outcome: Aligns cross‑functional teams, shortening the decision loop.

30+ Native Connectors

Pre‑built integrations with tools like Contract Crab, Slack and Jira let research data flow directly into existing workflows.

Business outcome: Prevents data silos and automates hand‑offs to product backlogs.

SOC 2 & GDPR Compliance

Enterprise‑grade encryption and role‑based access controls keep sensitive user data protected and audit‑ready.

Business outcome: Reduces compliance risk for regulated industries.

Custom Report Builder

Drag‑and‑drop report templates let you package insights into PDFs, PowerPoints or CSVs for stakeholder presentations.

Business outcome: Streamlines the hand‑off from research to executive briefings.

• Centralize all customer signalsDovetail connects every customer-facing tool and touchpoint with 38 native integrations plus API, MCP, and CLI tools, enriching feedback with account metadata automatically.
• AI analysis grounded in evidenceDovetail’s AI automatically surfaces trends, themes, and signals across thousands of customer touchpoints, turning what once took weeks into minutes.
• Query and act on insightsAI Chat provides instant answers from customer data, and you can also search with lightning-fast keyword and semantic search, or chat in Slack and Teams by @Dovetail.
• Proven ROIVerified by Forrester, Dovetail delivers 2.3x return on investment, payback in under six months, 30 hours saved per user weekly, and 66% faster shipping.

• Pricing detailsThe pricing page shows a Free plan at $0 with one channel and one project, and an Enterprise plan with custom pricing. No specific paid tier pricing is listed.
• AI Agents availabilityAI Agents are mentioned as part of the product, but the pricing page indicates 'Unlimited Agents' is included in Enterprise. No standalone pricing is shown.
• AI Channels and Dashboards statusAI Channels 2.0 and AI Dashboards are labeled as Beta on the website, so features may change or not be fully stable.
• Integrations countThe site states '38 native integrations plus API, MCP, and CLI tools' but does not list which specific tools are integrated.

Feature discovery for SaaS products

Product managers import user interview recordings, tag pain points, and let AI summarise the top three unmet needs. The resulting insight deck feeds directly into the product roadmap, cutting discovery time by weeks.

Customer onboarding optimisation

Customer success teams capture onboarding call notes, tag recurring friction, and generate a weekly improvement report that drives iterative training updates.

Legal compliance research

Compliance officers store interview transcripts related to data‑privacy concerns, using Dovetail’s tagging to quickly locate GDPR‑relevant excerpts for audit preparation.

Design sprint validation

Design leads collect prototype testing videos, annotate key reactions, and export a concise findings deck for stakeholder sign‑off.

Sign up for the free tier and invite your core research team.

Connect Dovetail to your existing recording tools (e.g., Zoom, Lookback).

Create a new project, upload raw assets, and define tagging taxonomy.

Run the AI summarisation, review insights, and export the first report.