Gorgias

AI Agent trained on your brand

Gorgias AI Agent is pre-trained on 1B+ conversations and understands ecommerce, Shopify data, and customer intent from day one. It applies your tone, policies, and SOPs with built-in guardrails, and can automate up to 60% of support inquiries.

Resolve routine tickets automatically so your team can focus on high-impact work.

One omnichannel inbox with full store context

Email, chat, SMS, WhatsApp, Instagram, and Facebook all in one view. Native Shopify integration lets agents pull up any order, customer, or product without leaving the ticket, and 300+ integrations (Recharge, Klaviyo, Yotpo, and more) connect out of the box.

Agents have full context to resolve issues faster and more accurately.

Engage, guide, and convert shoppers

Proactive AI engages shoppers at the right moment with the right recommendations, and knows when to escalate to your team with seamless hand-offs. In-conversation actions let agents cancel, discount, or upsell directly inside the conversation.

Turn high-intent moments into measurable revenue and increase basket size.

Built-in AI coaching for agents

Proactive, real-time tips help agents improve with every conversation. The AI is trained on your brand voice and policies, so it coaches agents to deliver consistent, on-brand support.

Improve agent performance and customer satisfaction continuously.

See exactly how much revenue your support team generates

Revenue attribution reporting shows the direct impact of your support conversations on sales. Gorgias reports an average 4.2x return on investment and has driven $500M+ in revenue through conversations.

Measure and prove the ROI of your customer service.

Built for peak season and growth

Platform stability ensures zero downtime during peak season and handles high volumes without dropping a conversation. Scales from 100 tickets a month to 100,000 on the same platform, and is Shopify-invested with a direct OpenAI partnership.

Grow your brand without worrying about support infrastructure.

• Unified Helpdesk + AI AgentGorgias combines a helpdesk and AI agent in one platform, with a unified inbox across email, chat, SMS, WhatsApp, Instagram, and Facebook. It includes native Shopify integration, 300+ integrations (Recharge, Klaviyo, Yotpo), and in-conversation actions like cancel, discount, or upsell.
• AI Agent trained on your brandThe AI Agent is pre-trained on 1B+ conversations and 18+ verticals, understands ecommerce and Shopify data, and applies your tone, policies, and SOPs with guardrails. It automates routine support, provides proactive recommendations, and knows when to escalate to human agents with context.
• Measurable revenue impactGorgias reports 8.83x ROI, 19.2x ROI on AI-driven sales interactions, 56% automation rate in <2 months, and $500M+ revenue driven through conversations. It powers 17,000+ ecommerce brands, including 40% of Shopify brands, with revenue attribution reporting.
• Scalable and reliableGorgias scales from 100 to 100,000 tickets a month on the same platform, with zero downtime during peak season. It is Shopify-invested and built on a direct OpenAI partnership, offering deep integrations and continuous commerce-first innovation.

• Pricing structurePricing is based on tickets per month, not per agent. Plans start at $40/mo for Starter (50 tickets), $90/mo for Basic (300 tickets), $550/mo for Pro (2,000 tickets), and $1,430/mo for Advanced (5,000 tickets). Overage fees apply past limits ($0.40 or $0.36 per ticket, $1.50 per AI interaction). Enterprise is custom.
• AI Agent costsThe AI Agent is included on every plan but has a base monthly cost (e.g., $30/mo on Starter, $27/mo on Basic, $171/mo on Pro, $477/mo on Advanced) plus a $1.50 fee per automated interaction past the included amount. You pay only when it resolves a conversation.
• Plan limitationsStarter plan is monthly billing only and includes 30 automated interactions. Basic and Pro include 30 and 190 automated interactions respectively. Advanced includes 530. API rate limits are 2 requests/sec on all plans. User seats are 3 on Starter, 500 on others. BigCommerce and Magento are only on Basic and above; WooCommerce only on Pro and above.
• Add-ons and featuresVoice and SMS are add-ons to any plan, with pricing scaling by usage. Help Centers are limited to 10 on all plans. Some features like Actions (cancel, discount, apply) and brand voice & guardrails are only available with the AI Agent. Enterprise adds SSO (SAML), audit logs, SCIM, unlimited Help Centers, and dedicated CSM.

Pre-Sale Shopping Assistance

Gorgias AI Agent engages shoppers at the right moment with personalized product recommendations, like suggesting a black blazer under $100, and can upsell with a conversational tone to increase average order value.

Automated Routine Support

Automate up to 60% of support by resolving repetitive tickets automatically, so your team can focus on high-impact work. The AI is pre-trained on 1B+ conversations and understands ecommerce, Shopify data, and customer intent.

Omnichannel Inbox Management

Manage email, chat, SMS, WhatsApp, Instagram, and Facebook in one unified inbox with full store context. Agents can pull up orders, customers, or products without leaving the ticket, thanks to native Shopify integration.

Revenue Attribution & Reporting

See exactly how much revenue your support team generates with revenue attribution reporting. Gorgias has driven $500M+ in revenue through conversations and delivers an average ROI of 4.2x.

Define the exact aI Ecommerce Tools workflow Gorgias should support.

Compare it with closely related AI tools in the same category before committing.

Set review rules for accuracy, privacy, brand voice, compliance, and final approval.

Connect useful outputs to the wider stack instead of leaving them inside the AI tool.