Reamaze

Re:amaze AI Agent (Beta)

Train your AI Agent with details about your business to deliver efficient, personalized support 24/7 at a fraction of the cost. The AI Agent handles chats on autopilot, and you can co-browse with AI using Peek to see customer behavior in real time.

Reduce support costs and response times while providing round-the-clock assistance.

All Channels in One Place

Re:amaze combines email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations seamlessly. Collaborate with teammates using assignments, notes, and shared views.

Manage every customer conversation from a single dashboard, improving team efficiency.

Help Center & FAQ That Trains Your AI

Create articles that act as a repository of knowledge to train your AI Agent and chatbots. Updates are added as context instantly, with no complex workflows or training needed. Offer organized self-service support with rich topics and articles.

Reduce content creation time and empower customers to find answers themselves.

Cues & Proactive Messaging

Send automated and targeted AI-generated messages to customers on your website for better engagement using Cues. Set up automated triggers and rules to proactively engage with messages and calls to action.

Increase customer engagement and drive more conversions with timely, personalized outreach.

Live Dashboard & Connected Data

Monitor customers' browsing activity, shopping data, and geolocation on your site. View custom profile data when customers message your team, and automatically pull data from 3rd party apps or integrate your own app data via SDK. Use AI to scan for sentiment and generate concise summaries.

Empower agents with complete context at a glance for more personalized support.

Automate Common Tasks

Automate common tasks using a combination of workflow macros and AI. Use custom triggers on incoming conversations, response templates, and searchable FAQ articles to respond quickly. Create tags for better organization and intuitive automation.

Streamline repetitive processes so your team can focus on complex inquiries.

• Unified Customer Service PlatformRe:amaze combines email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one shared inbox, allowing support teams to manage all channels from a single place.
• AI-Powered Automation and AssistanceThe platform includes an AI Agent (Beta) that can be trained with business details to deliver 24/7 personalized support, plus AI features for pre-drafting replies, summarizing conversations, gauging sentiment, and generating FAQ articles.
• Real-Time Customer InsightsLive Dashboard monitors customers' browsing activity, shopping data, and geolocation, while Peek allows agents to see customer behavior in real time and even view how customers are planning to reply before they send.
• Scalable for Growing TeamsRe:amaze supports teams from 1 to 30+ operators, as evidenced by Printful's growth, and offers features like departments, staff performance reporting, shifts, and customizable roles to manage larger support operations.

• AI Agent Usage LimitsThe AI Agent is included with usage limits per plan: Basic includes 5 resolutions per month per user, Pro includes 10, and Plus includes 20. Additional resolutions cost $0.85 each. The Starter plan has a flat rate but is limited to 500 responded conversations per month.
• Pricing and BillingPricing is per team member per month, with annual billing saving 10%. Basic is $29/month, Pro is $49/month, Plus is $69/month. A Starter plan is available at $59 flat rate per month for unlimited team members but with conversation limits. No credit card is required for the 14-day free trial.
• Feature Availability by PlanSome features are only in higher tiers: Manage Multiple Brands, Live View of Site Visitors, Advanced Reporting, SMS/Voice Channels, Custom Hosted Domain, and Status Page are in Pro and Plus. Peek, Departments, Staff Performance Reporting, Shifts, Customizable Roles, Satisfaction Ratings, and In-Chat Video Calls are only in Plus.
• AI Agent Training and Knowledge BaseThe AI Agent is trained using FAQ articles and knowledge base content. Updates to articles are added as context instantly, but the platform does not require complex workflows or training. However, the AI Agent is still in Beta, so its capabilities may evolve.

Unified Customer Support Across All Channels

Re:amaze consolidates email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one platform, so your team can respond faster and manage every customer interaction from a single dashboard.

AI-Powered Chat and Automation

Use the Re:amaze AI Agent (Beta) to handle chats 24/7, train it with your business details, and automate common tasks with workflows and AI-generated replies. This lets your team focus on complex inquiries while AI handles repetitive conversations.

Self-Service Help Center and FAQ

Create a branded, customizable knowledge base with rich topics and articles. The AI can generate article drafts, suggest relevant FAQs, and the content trains your AI Agent and chatbots, reducing support volume and improving response times.

Real-Time Customer Insights and Engagement

Monitor live browsing activity, shopping data, and geolocation with the Live Dashboard. Use Cues to send targeted AI-generated messages, and leverage Peek for co-browsing to see customer behavior in real time, ensuring personalized and proactive support.

Define the exact aI Ecommerce Tools workflow Reamaze should support.

Compare it with closely related AI tools in the same category before committing.

Set review rules for accuracy, privacy, brand voice, compliance, and final approval.

Connect useful outputs to the wider stack instead of leaving them inside the AI tool.