eDesk

Automate up to 65% of support

eDesk's AI Agent uses generative AI to automate customer support across every ecommerce platform you sell on, from a single mailbox. It handles pre-sales, order inquiries, and more, using real customer, order, and product data.

Automate up to 65% of customer support and free your team to focus on growth.

Quick, accurate AI-powered responses

Smart Reply delivers fast, accurate answers for seamless customer communication. It helps agents respond consistently and efficiently, reducing handling time.

Reduce agent handling time by up to 54% with AI-assisted replies.

24/7 automated support built for eCommerce

The eDesk Chatbot answers customer queries on products, orders, and more in real-time, around the clock. It can resolve up to 70% of queries instantly, as seen with WaveSpa.

Answer 70% of customer queries instantly and provide uninterrupted service.

Turn conversations into conversions

The Pre-sales mailbox and dashboard help you engage shoppers before they buy, using inventory, pricing, and knowledge base to answer product questions fast and close more sales.

Drive support-driven revenue—e.g., £116K in 30 days for one retailer.

Reduce customer queries with self-service

Publish Knowledge Base articles on your website to help customers find answers themselves, reducing repetitive questions and freeing your team.

Reduce customer queries by up to 30% with self-service content.

Measure what matters

Powerful built-in reports provide insights into key metrics for support, customers, products, and sales. Advanced reporting extracts and JSON exports are available on higher plans.

Track performance, identify trends, and make data-driven decisions.

• AI Agent included in every planeDesk's pricing page states that the AI Agent is included in every plan, and you only pay for the outcomes it delivers. You are charged $0.99 only when it actually answers your customer or takes real action on their behalf, charged once per ticket regardless of how many messages it takes.
• Outcome-based pricing modelAn outcome is defined as AI Agent doing the work, not just trying. You are charged $0.99 per outcome, and you are never charged for doing nothing—if there is no reply or action, there is no charge. Example: a shopper asks 'Where's my order?' and AI Agent checks it and replies with tracking—that's one outcome, $0.99.
• Two main plans with clear featuresThe Essential plan is priced at $39 per user/month (billed annually) and includes AI Agent, 1 online store/marketplace, centralized support workspace, social messaging, live chat, and rule-based automations. The Growth plan is priced at $89 per user/month (billed annually) and includes everything in Essential, plus 5 online stores/marketplaces.
• 20% off with annual billingeDesk offers a 20% discount when you choose annual billing over monthly billing. The pricing page shows 'Billed annually' and 'Billed monthly' options, with the annual option clearly marked as 20% off.

• Pricing page is incompleteThe scraped content from the pricing page cuts off mid-sentence in the Growth plan description. It does not show the full list of features for the Growth plan, nor does it show any other plans (e.g., a higher-tier plan) or the monthly billing prices. Do not assume additional plans or features exist beyond what is shown.
• No mention of free trial or 'Start for free' detailsThe pricing page includes buttons like 'Start for free' and 'Book a demo', but the scraped content does not specify the duration or terms of any free trial. Do not claim a free trial exists unless you have evidence from the page.
• Outcome charge is per ticket, not per messageThe pricing page clearly states that you are charged $0.99 per outcome, and it is charged once per ticket, regardless of how many messages it takes to get there. However, the page does not clarify what happens if a ticket requires multiple outcomes (e.g., multiple separate customer queries) or if a single outcome can cover multiple actions. Do not overstate the scope of the charge.
• No mention of setup fees or additional costsThe scraped content does not mention any setup fees, onboarding costs, or additional charges beyond the per-user monthly fee and the $0.99 per outcome. Do not assume there are no such fees, but also do not invent any—stick to what is shown.

Pre-Sales Support

eDesk helps shoppers buy with confidence by answering product questions fast using your inventory, pricing, and knowledge base. It turns conversations into conversions with a dedicated Pre-sales mailbox and dashboard, helping you close more sales.

AI-Powered Automation

Automate up to 65% of customer support across every ecommerce platform you sell on, all from a single mailbox. The AI Agent handles queries on products, orders, and more, offering 24/7 real-time automated support and reducing agent handling time by up to 54%.

Multichannel Helpdesk

Simplify support by giving your team a single place to handle every customer message—complete with order details, product info, pricing, and shipping updates. eDesk integrates with 300+ leading apps, including ecommerce platforms, marketplaces, CRM, inventory, and shipping tools.

Feedback & Reviews Management

Enhance your brand reputation with automated review requests on Google, Trustpilot, and marketplaces. The Feedback add-on helps manage negative feedback and turn interactions into better ratings, while built-in reporting provides insights into key metrics for support, customers, products, and sales.

Define the exact aI Ecommerce Tools workflow eDesk should support.

Compare it with closely related AI tools in the same category before committing.

Set review rules for accuracy, privacy, brand voice, compliance, and final approval.

Connect useful outputs to the wider stack instead of leaving them inside the AI tool.