Edgen Service Closure: Refunds, Account Deletion & Data — 2026 Guide

Scheduled Shutdown on 12 October 2026

Edgen has announced that the service is closing. All features stop working on 12 October 2026, and all Edgen accounts will be closed on that same date.

Users know the exact date their access ends and can plan accordingly.

Pro Rata Refunds for Unused Subscription Time

If a paid subscription still has time left on 12 October 2026, Edgen will refund the unused portion on a pro rata basis. Refund requests must be submitted by 12 October 2026.

Paying subscribers can recover the unused value of their subscription.

Refunds Returned via Original Payment Method

Refunds are sent using the payment method originally used. Account details provided must match the Edgen account, because they are checked against Edgen's records. Edgen writes to the email address on the account to confirm before making any payment, and refunds are usually completed within 30 days of that confirmation.

Users understand the verification steps and expected 30-day refund timeline.

Account Closure and Personal Data Deletion

After 12 October 2026, Edgen will delete or anonymise personal data as soon as reasonably practicable, except where it must be kept to complete a refund, comply with applicable law and regulatory or accounting record-keeping requirements, or establish, exercise or defend legal claims. Residual copies may remain in routine backups until overwritten in the ordinary course.

Users know what happens to their data and the limited exceptions to deletion.

Access and Correction Requests by Email

Users can still ask Edgen to access or correct their personal data by contacting Edgen.

Data access and correction rights remain available during the wind-down.

Official Contact and Anti-Fraud Commitments

Edgen states it will only ever contact users from its official email address, and the closure page is the only place it links the refund form. Edgen will never ask users to connect a wallet, sign a transaction, or pay a fee to receive a refund, and will never ask for a seed phrase or private key.

Users can recognise legitimate Edgen communications and avoid refund-related scams.

• Clear closure dateEdgen states the service will close on 12 October 2026 and that all features stop working on that date.
• Refund commitment for unused subscription timeEdgen states that if a paid subscription still has time left on 12 October 2026, it will refund the unused portion on a pro rata basis.
• Refund request deadline and processEdgen asks users to submit a refund request by 12 October 2026, says refunds are sent using the payment method used, and states it will write to the email address on the Edgen account to confirm before making any payment.
• Account and data handling statedEdgen states all accounts will be closed on 12 October 2026, after which it will delete or anonymise personal data as soon as reasonably practicable, except where needed for refunds, legal, regulatory, accounting, or legal claim purposes.

• Refund timing is not immediateEdgen states refunds are usually completed within 30 days of confirmation, so users should not expect same-day payment.
• Refund details must match account recordsEdgen says users must make sure the details they give match their Edgen account because they are checked against records.
• Residual backup copies may remainEdgen states residual copies may remain in routine backups until those are overwritten in the ordinary course.
• Official contact and anti-fraud warningsEdgen states it will only ever contact users from its official email address, that this page is the only place it links the form, and that it will never ask users to connect a wallet, sign a transaction, pay a fee to receive a refund, or provide a seed phrase or private key.

Subscription Refund Requests

If your paid Edgen subscription still has time left on 12 October 2026, Edgen will refund the unused portion on a pro rata basis. Submit your refund request by 12 October 2026 using the form linked on the Edgen page. Refunds are sent using the payment method you used, and Edgen will write to the email address on your Edgen account to confirm before making any payment. Refunds are usually completed within 30 days of that confirmation.

Account Closure and Data Deletion

All Edgen accounts will be closed on 12 October 2026, when all features stop working. After that date, Edgen will delete or anonymise your personal data as soon as reasonably practicable, except where it needs to keep it to complete a refund, to comply with applicable law and regulatory or accounting record-keeping requirements, or to establish, exercise or defend legal claims. Residual copies may remain in routine backups until those are overwritten in the ordinary course.

Accessing or Correcting Your Personal Data

Even as Edgen winds down, you can still ask to access or correct your personal data by contacting Edgen. Edgen states it will only ever contact you from its official email address, and the closure page is the only place it links the refund form. This gives account holders a documented route to exercise data access and correction rights before accounts close on 12 October 2026.

Recognising Refund Phishing Attempts

Edgen states it will never ask you to connect a wallet, sign a transaction, or pay a fee to receive a refund, and will never ask for a seed phrase or private key. Because refunds are sent using the payment method you used and confirmed by email to the address on your Edgen account, any request matching those prohibited patterns should be treated as fraudulent. For broader personal finance tracking as you wind down subscriptions, tools like Monarch Money or Copilot Money can help you monitor account activity.

Sign up on Edgen’s website and select the free tier.

Connect your preferred data feed (e.g., Bloomberg, Binance).

Configure a compliance rule set that matches your risk policy.

Subscribe to the signal library and start receiving alerts.