Live Sentiment & Compliance Scoring

Corti processes each utterance in real time, assigning sentiment polarity and flagging compliance keywords. This lets supervisors intervene before a call goes off‑track, reducing risk and improving customer experience.

Business outcome: Immediate risk mitigation and higher CSAT scores.

Agent Assist Pop‑ups

When the AI detects a potential issue, a discreet pop‑up suggests phrasing or escalation steps. Agents receive guidance without breaking the flow of conversation.

Business outcome: Faster skill acquisition and lower average handling time.

CRM & Telephony Connectors

Pre‑built adapters link Corti to Salesforce, Genesys, and Five9, syncing insights directly into existing dashboards. No custom code is required for the major platforms.

Business outcome: Seamless data flow eliminates manual reporting.

Custom KPI Dashboards

Drag‑and‑drop widgets let managers build views for sentiment trends, compliance rates, and agent performance—all refreshed in seconds.

Business outcome: Leadership can make data‑driven decisions faster.

End‑to‑End Encryption

All audio streams are encrypted in transit and at rest, meeting GDPR and HIPAA standards where applicable.

Business outcome: Reduces legal exposure and builds customer trust.

Cloud‑Native Auto‑Scaling

Corti automatically provisions compute based on call volume, ensuring consistent latency even during peak spikes.

Business outcome: Guarantees performance without over‑provisioning infrastructure.

• Usage-based pricing with a single credit balanceCorti pricing is usage-based and measured in credits. All usage draws from a single credit balance, and you can consume credits across all Corti APIs and capabilities. Use the same credits for development, testing, and production, and shift usage freely across workflows as priorities change.
• Transparent per-minute and per-token ratesSpeech to Text is priced at $0.0065 per minute. Medical Coding, Agents, and Text Generation are each priced at $4 per million input tokens and $16 per million output tokens. This straightforward structure lets you estimate costs based on your actual usage.
• Free credits to get startedYou can start with $50 in free credits with no upfront commitment and no card required. When your free credits run out, you continue automatically with Pay As You Go pricing. Credits are valid for one year.
• Flexible plans for scalingCorti offers multiple pricing options: Pay As You Go with $50 free credits, Acceleration Packs at $1,000 per month for 1,000 credits plus 5 development hours, Corti Advance with embedded engineering support, and Enterprise plans with predictable credit bundles, highest concurrency, custom-trained models, sovereign cloud deployments, and priority throughput.

• Acceleration Pack detailsThe Acceleration Pack costs $1,000 per month and includes 1,000 credits and 5 development hours per month. It also includes architecture review, production readiness, and integration guidance. Note that this is the only pricing tier with a fixed monthly cost shown on the page.
• Corti Advance and Enterprise termsCorti Advance involves a rolling monthly commitment with no minimum term, and includes embedded engineering support to design, build, and ship proprietary healthcare AI products on Corti infrastructure. Enterprise plans offer predictable credit bundles, highest concurrency, custom-trained models, sovereign cloud deployments, and priority throughput, but specific pricing is not listed and requires contacting the team.
• Credit consumption specificsAudio-based requests consume credits per minute, while text generation consumes credits based on the number of input and output tokens for that request. The page does not specify how credits are consumed for Medical Coding or Agents beyond the token-based pricing shown.
• No pricing for all featuresThe pricing page lists rates for Speech to Text, Medical Coding, Agents, and Text Generation, but does not show pricing for other capabilities like the Agentic Framework or Models. For those, you would need to contact Corti or refer to other documentation.

Financial Services Compliance

Banks can enforce KYC and fraud‑prevention scripts in real time, reducing regulatory fines. Corti’s compliance engine flags prohibited language and prompts agents to verify identity before proceeding.

Healthcare Patient Support

Medical call centers use sentiment cues to detect patient distress, routing calls to senior staff instantly, which improves patient safety and satisfaction.

E‑commerce Order Assistance

Live sentiment analysis highlights frustrated shoppers, prompting agents with upsell scripts or escalation paths, boosting conversion rates.

Telecom Technical Support

Automatic detection of technical keywords triggers knowledge‑base article suggestions, cutting average handling time by up to 30%.

Sign up for the free Pilot tier and connect your telephony provider.

Define compliance keywords and sentiment thresholds in the admin console.

Deploy the AI listener to start streaming live calls.

Review the real‑time dashboard and fine‑tune alerts based on early results.