Call Flow

Voice or Text AI Roleplay

Reps practice realistic customer calls against an AI caller by voice or text, with branching scenarios, six caller temperaments, emotional arcs, and unpredictable responses that mirror real customer calls.

Drill off-script objections, hostile callers, and curveballs until it's muscle memory.

Instant Grading and Coaching

Every training call is graded in seconds across five dimensions: rapport, objection handling, active listening, compliance, and resolution. Reps receive a detailed scorecard with performance metrics, strengths, and actionable coaching tips.

Feedback reps can apply immediately, scored against the same 5-dimension rubric your QA team already uses.

700+ Scenario Library and Custom Builder

Over 700 real-world scenarios across seven training categories, six caller temperaments, and three difficulty levels, from hostile refund calls to complex technical escalations. Create custom scenarios using your own products, objections, and customer personas.

No rep hits the floor unprepared, and difficulty can be tailored to each rep.

Supervisor Review and Team Reporting

Manager dashboards with readiness scorecards, skill heatmaps, and team-wide trends. Supervisors can review and override any score, with review queues, coaching notes, and team reporting.

Know who is ready to go live and coach from real evidence instead of memory.

Certification Scorecards

Practice sessions are scored against the same 5-dimension criteria used in live QA calibration, and supervisors can certify reps before they handle real customers.

Agents know exactly what good looks like before they're evaluated for real.

No Install, Flat Team Pricing

There is nothing to install: pick a scenario, start the call, and read the scorecard the moment you hang up. One plan per team size with unlimited training, up to 20 seats free to start, no credit card required.

Start free with up to 20 seats and cancel anytime.

• AI Role-Play Training PlatformCall Flow is an AI call simulator and role-play training platform for sales and support teams. Reps practice cold calls, discovery, objections, and de-escalation against realistic AI callers, and every call is scored in seconds.
• Instant Grading and CoachingEvery training call is graded on rapport, objection handling, active listening, compliance, and resolution in seconds. Automatic scoring across five key dimensions the moment a call ends, with actionable feedback reps can apply immediately.
• Extensive Scenario LibraryOver 700 real-world scenarios ready to train, covering seven training categories, six caller temperaments, and three difficulty levels. Custom scenarios can be written in a sentence.
• Supervisor Dashboards and CertificationManager dashboards with readiness scorecards, skill heatmaps, and team-wide trends. Supervisor review queues, coaching notes, and team reporting. Supervisors can review and override any score.

• Pricing and BillingPricing is shown for Starter ($7.42/mo billed annually at $89/yr, 8 seats), Growth ($14.92/mo billed annually at $179/yr, 20 seats), and Scale ($33.25/mo billed annually at $399/yr, 50 seats). Monthly prices are also listed. Annual billing saves up to 25%. Cancel anytime. No credit card surprises.
• Certifications and ComplianceCall Flow states SOC 2 Compliant, GDPR Ready, and 99.9% Uptime. No other certifications are mentioned.
• IntegrationsThe website mentions a Salesforce Integration guide in the resources section, but no other integrations are listed or described.
• Competitor ComparisonsCall Flow provides comparison pages for Hyperbound, Mindtickle, Zenarate, and Gong, and mentions alternatives like Second Nature. The comparison table lists starting prices for Conversation Intel ($1,200+), Traditional LMS ($500+), and AI Role-Play Tools ($300+), but no specific competitor features or claims are detailed beyond these.

SDR and AE Cold Call Drilling

SDR and AE teams use Call Flow to drill cold calls and discovery against realistic AI callers, practicing off-script objections and curveballs until it becomes muscle memory.

Contact Center De-Escalation and Retention

Contact centers train de-escalation and retention saves with scenarios like hostile refund calls, so agents handle upset customers with confidence before touching a live customer.

Manager Onboarding Without Burning Live Customers

Managers onboard new hires without burning live customers, cutting new-hire ramp time by drilling objection handling and de-escalation before anyone handles a real call.

Individual Rep Interview and Big-Call Prep

Individual reps prepare for interviews or a big call with unlimited AI role-play practice, receiving instant scorecards across five dimensions the moment they hang up.

Sign up for a free account on callflow.dev to access the sandbox environment and claim a test phone number.

Create your first project in the dashboard and use the visual canvas to map out your call flow — include prompts, intents, and branching logic.

Integrate your backend services via webhooks or the REST API to pull customer data or push call outcomes to your CRM.

Place a test call in the sandbox, review the transcript, and iterate on the flow until the conversation feels natural and complete.

Purchase or provision a dedicated phone number and switch to the production environment to start handling real calls.