Zoho CRM

Zia AI Agents

Zoho CRM includes Zia, an AI assistant that helps with tasks like rewriting emails and detecting anomalies. You can also create, customize, and deploy AI agents across Zoho apps that work 24x7.

Automate routine tasks and get intelligent assistance to work smarter.

CRM for Everyone

Build unique, collaborative spaces for each team with Teamspaces. Set up dedicated spaces for each team, letting them work with the data they need and nothing else.

Improve team collaboration and ensure each team has access to relevant data.

Workflow Rules & Process Automation

Automate your processes with workflow rules and assignment rules. The Professional edition adds process automation, widgets, and inventory management.

Streamline sales processes and reduce manual effort.

Sales Forecasting & Analytics

Gain nuanced forecasting, performance management, and deep BI capabilities. Reports and dashboards are included in the Standard edition.

Make informed decisions with clear insights into sales performance.

Omnichannel Customer Engagement

Engage with customers contextually in real-time across every channel to ensure rich experiences. Simplify customer engagement with tools that keep you informed.

Deliver personalized experiences and strengthen customer relationships.

Deep Customizability

Customize modules, design, and workflows to fit your business. The Enterprise edition offers custom functions, wizards, customer portals, and territory management.

Tailor the CRM to your unique business needs and scale as you grow.

• AI at its coreZoho CRM is built with AI at its core, featuring Zia Agents, a multi-agent platform that combines artificial intelligence with human experience. It helps with tasks like rewriting emails, detecting anomalies, and automating sales activities.
• Trusted by 300K+ businessesZoho CRM is trusted by over 300,000 businesses worldwide. It was named a Visionary in the 2025 Gartner Magic Quadrant for Sales Force Automation Platforms, and customers report increased productivity, faster implementation, and significant savings on licensing fees.
• CRM for EveryoneZoho CRM for Everyone enables multiple teams to collaborate with sales. It includes Teamspaces for dedicated team spaces, Zia Module Creation for building modules via prompts, and Zia Custom Design for generating Canvas layouts from images.
• Seamless integrationsZoho CRM integrates with over 1,000+ applications via the Zoho Marketplace, with no time to set up. It also offers flexible, contract-free pay-as-you-go pricing (monthly or yearly) and a free plan for up to 3 users.

• Pricing detailsZoho CRM offers a free edition for up to 3 users. Paid editions include Standard at ₹800/user/month and Professional at ₹1,400/user/month (annual pricing shown). Annual plans save up to 34% compared to monthly. No other pricing details are provided on this page.
• Team user limitationsTeam users in Zoho CRM have limited access. They cannot own records, access reports/dashboards, initiate calls/meetings, create automations, use AI/Zia features, or access Google/Microsoft integrations in org modules. They can only work within their team modules.
• Security certificatesZoho CRM states it is 'Obsessed with Privacy since 1999' and lists certificates including IS 642819 (Information Security Management), PM 732705 (Privacy Information Management), and CLOUD 714132/PII 714133 (Cloud Security and Personal Data in the Cloud). No other security claims are made.
• Customer-reported metricsZoho CRM reports growth metrics from an internal customer survey: 27% increased productivity, 50% faster implementation, and 71% saved on licensing fees. These are self-reported by customers and not independently verified on this page.

AI-Powered Sales Assistance

Zoho CRM embeds Zia, its AI assistant, to help teams rewrite emails, detect anomalies, and get tasks done smarter. The platform also supports creating custom AI agents that work 24x7 across Zoho apps, enabling automated workflows and intelligent lead management.

Team Collaboration and Custom Workspaces

With Zoho CRM for Everyone, teams can build unique, collaborative spaces tailored to their needs. Features like Teamspaces let you set up dedicated areas for each team, ensuring they work only with the data they need, while Zia Module Creation and Custom Design help personalize the CRM experience.

Sales Forecasting and Performance Management

Zoho CRM provides nuanced forecasting, performance management, and deep business intelligence capabilities. Sales teams can track pipelines, manage territories, and gain clear insights through reporting tools, helping them make informed decisions and improve productivity.

Contextual Customer Engagement

The platform enables real-time, contextual customer engagement across every channel, ensuring rich experiences. From lead management to journey orchestration, Zoho CRM helps businesses stay informed and engage customers effectively throughout the sales cycle.

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