Crisp

Build your perfect AI Agent in 4 steps

Train your AI on your website, PDFs, and Knowledge Base articles, then create a workflow, test and deploy, and validate with analytics. Automate up to 50% of inquiries.

Reduce manual support workload and let your team focus on complex issues.

Centralize all your inbound messages

All conversations from Chat Widget, Email, WhatsApp, Messenger, and 8+ other channels flow into one collaborative inbox. Your team can access, manage, and respond efficiently.

Never miss a customer message across any channel.

Let users search for answers themselves

Create, edit, and manage help articles in your own branded help center. Leverage asynchronous communication to reduce repetitive questions.

Empower customers to find answers 24/7, reducing ticket volume.

Craft tailor-made automated workflows

Use a no-code solution to build internal workflows that speed up team replies and reduce manual work. Perfect for teams not yet ready for customer-facing AI agents.

Streamline internal processes and improve response times.

Keep customer data in Crisp's built-in CRM

Synchronize leads and customer data in a single CRM. Access past interactions and customer data during every conversation for more personalized support.

Deliver more personal and context-rich customer experiences.

Monitor team performance day by day

Get day-by-day metrics on how your support performs. Identify what to optimize to deliver better service.

Continuously improve support quality with data-driven decisions.

• All-in-One Omnichannel InboxCentralize all your inbound conversations from web chat, email, WhatsApp, Messenger, Instagram, and 8 other channels into one collaborative inbox. Your team can access, manage, and respond to messages efficiently, with features like private notes, routing rules, and assignment.
• AI-Powered Support with HugoCrisp includes Hugo, an AI support agent that can automate up to 50% of your inquiries. Build custom AI workflows in 4 steps: train your AI on your website or PDFs, create a no-code workflow, deploy it across channels, and validate with message logs. AI credits are included in paid plans.
• Knowledge Base & Help CenterCreate, edit, and manage help articles in a dedicated help center that fits your brand. Let users search for answers themselves, reducing support volume. The knowledge base integrates deeply with Crisp and is available on Essentials and higher plans.
• Built for Support, Sales, and MarketingCrisp is designed for customer support, inbound sales, and marketing teams. Use AI chatbots and workflows to automate sales pipelines, send marketing emails and in-app messages, and provide cross-channel support—all from one platform trusted by 10,000 companies.

• Pricing Plans and Free TrialCrisp offers a 14-day free trial with all features and no card required. The Free plan is free forever and includes a website chat widget, 2 seats, and no AI credits. Paid plans start at $45/month (Mini) and go up to $295/month (Plus), with increasing seats, AI credits, and features like omnichannel inbox and workflow automation.
• AI Credits and Automated ConversationsAI credits are included in paid plans: Mini includes $5 credits (around 90 automated conversations), Essentials includes $25 credits (around 450 automated conversations), and Plus includes $75 credits (around 1350 automated conversations). These credits are used for AI-powered interactions.
• Integrations and ChannelsCrisp supports multiple messaging channels including WhatsApp Business, Instagram DMs, SMS, Line, Viber, and more (8+ additional channels). It also integrates with e-commerce platforms like Shopify, Adobe, WooCommerce, and Prestashop. However, the exact list of all integrations is not fully detailed on the pricing page.
• Plan Features and LimitationsThe Free plan includes only a website chat widget and 2 seats, with no AI credits. The Mini plan adds a shared email inbox, 4 seats, shortcuts, chat triggers, private notes, custom email domain, and unlimited data retention. Essentials adds customer data management, 10 seats, omnichannel inbox, workflow automation builder, knowledge base, analytics, and routing rules. Plus includes 20+ seats, unlimited task automations, and a dedicated customer portal.

AI-First Customer Support

Crisp positions itself as the complete suite for AI-first customer support, including Hugo, an AI support agent. You can build a custom AI Agent in four steps: train it on your website content, PDFs, and Knowledge Base articles; create a workflow; test and deploy; then validate and measure. The platform claims to automate 50% of inquiries with AI, letting your team focus on higher-value tasks.

Omnichannel Shared Inbox

Centralize all your inbound messages from channels like Chat Widget, Email, WhatsApp, Messenger, and 8 other channels into one collaborative inbox. Your team can access, manage, and respond to messages efficiently from a single place, ensuring no customer query falls through the cracks.

Self-Service Knowledge Base

Leverage Crisp's Knowledge Base to create, edit, and manage help articles, letting your customers search for answers themselves. You can build a help center that fits your brand, reducing repetitive support tickets and empowering customers to resolve issues independently.

CRM & Customer Data Management

Crisp includes a built-in Support CRM that synchronizes leads and customer data in a single place. Whenever you communicate with someone, you have access to their data and past interactions, enabling more personal and personalized conversations. This is available across plans, with customer profile limits scaling from 100 on Free to 200,000 on Plus.

Define the exact aI Customer Support tools workflow Crisp should support.

Compare it with closely related AI tools in the same category before committing.

Set review rules for accuracy, privacy, brand voice, compliance, and final approval.

Connect useful outputs to the wider stack instead of leaving them inside the AI tool.