Intercom

Fin AI Agent

Intercom's natively integrated AI Agent, Fin, resolves queries across email, chat, phone, WhatsApp, and social apps. It learns from your best human reps and improves every conversation, enabling self-improving customer experiences.

Resolve more queries automatically and improve every interaction over time.

AI-powered agent workspace

An omnichannel inbox with AI-powered ticketing and real-time assistance from Copilot gives your human team everything they need to onboard faster, work more efficiently, and deliver better customer experiences.

Your team resolves more queries faster with AI assistance and full context.

AI-powered Insights

Intercom's AI engine automatically scores and organizes every conversation across Fin and your human team, so you always understand quality, spot emerging trends, and get alerted to what matters.

Get 100% coverage across your support operation with actionable insights.

Omnichannel inbox

Bring every conversation across email, chat, phone, WhatsApp, and social apps into one inbox, so your team works from one place and every customer gets a consistent experience regardless of how they reach out.

Deliver consistent, personalized service across every channel from one place.

Apps and integrations

Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.

Extend Intercom to your existing tools and workflows without engineering support.

Proactive engagement

Onboard customers with interactive product tours, checklists, and in-app tooltips. Keep them informed with outbound notifications and targeted messaging sequences built with a no-code visual builder.

Engage customers at the right moment and drive product adoption.

• Natively integrated AI AgentIntercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
• Trusted by 30,000+ leading brandsIntercom is trusted by 30,000+ leading brands, including Anthropic, Clay, Lightspeed, Rocket Money, and Gamma.
• Self-improving systemFin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get Recommendations on what to fix, from missing content to data integrations, and can act on them with one click.
• AI-powered Insights across every interactionOur AI engine automatically scores and organizes every conversation across Fin and your human team, so you always understand quality, can spot emerging trends, and get alerted to what matters.

• Pricing claimsPricing starts from $0.99 per Fin outcome and $29 per seat/mo for Essential plan (billed annually, with a new customer offer of 35% off). Advanced is $85 per seat/mo, Expert is $132 per seat/mo. Add-ons like Pro, Copilot, and Proactive Support Plus have separate costs. No other pricing details are provided.
• Integration claimsIntercom connects to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else. No specific integration details beyond these examples are given.
• Fin with current helpdeskFin can be used with your current helpdesk including Salesforce and more, with no seats required. Features include set up in under an hour, answers email, live chat, phone and more, customizable tone & answer length, takes action on external systems, and hands off to agents in preferred Inbox.
• Results and guaranteesIntercom mentions a 'million dollar guarantee' and provides customer testimonials (e.g., [solidcore] saving hundreds of thousands of dollars, Robin seeing 50% resolution rate, Synthesia reducing resolution time by 96%). However, no specific guarantee terms or conditions are detailed on the scraped pages.

Resolve Queries Faster with AI Assistance

Intercom's Copilot gives every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies. This helps your team resolve more queries faster, as evidenced by Lightspeed reporting that agents using Copilot closed 31% more customer conversations daily.

Deliver Seamless Omnichannel Support

Intercom brings every conversation across email, chat, phone, WhatsApp, and social apps into one inbox. This ensures your team works from one place and every customer gets a consistent experience regardless of how they reach out, with full context shared between Fin and human agents.

Automate Ticket Management and Routing

With AI-enhanced ticketing, you can convert any conversation into a ticket with one click, automatically categorized, prioritized, and routed to the right team. No-code automations let you build powerful workflows to route conversations, manage SLAs, and configure escalation triggers without engineering support.

Monitor and Improve Every Interaction

Intercom's Insights provide 100% coverage across your entire support operation, giving actionable insights into what customers are asking, how they feel, and what's changing. Always-on QA monitors every AI and human conversation in real time with AI-powered scoring against your custom standards, alerting you the moment quality drops.

Define the exact aI Customer Support tools workflow Intercom should support.

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Connect useful outputs to the wider stack instead of leaving them inside the AI tool.