Botpress

Built for the tough tickets

Botpress agents handle multi-step workflows like refunds, account updates, and order corrections end-to-end, without handing complexity back to your team. They escalate to a human only when needed, passing full context and troubleshooting steps already attempted.

Resolve complex tickets automatically and reduce escalations.

Grow your team without growing your software bill

Botpress charges per conversation, not per seat. Unlimited seats are included on the Team plan and above, and AI usage is bundled into the conversation allotment—no separate token math. The pricing page shows savings of $20,520/year compared to Zendesk and Intercom for 4 seats and 1,200 conversations/month.

Predictable monthly costs that scale with your support volume, not headcount.

Your AI answers. Ours acts.

Botpress agents can change a plan, update billing details, correct account errors, process refunds, and run proactive outreach—all without routing to your team. They are built with escalation rules and fallback logic to know exactly when to act and when to hand off.

Automate entire workflows, not just chat responses.

Built over 10 years of AI infrastructure

Botpress is SOC II certified, GDPR compliant, and penetration tested by KPMG. It runs on AWS with automatic scaling and zero maintenance, handling peak traffic without interruption. The platform has powered 750k AI agents built by users.

Trustworthy, secure, and scalable infrastructure for mission-critical support.

Your team never solves the same problem twice

When a human resolves a ticket, the solution becomes permanent knowledge. Every future similar ticket is handled automatically by the AI, so your team can focus on new, complex issues instead of repeating themselves.

Continuously improve AI resolution rates and reduce repetitive work.

Works on top of your existing helpdesk

Botpress connects to your existing helpdesk in minutes with no migration, or can act as a standalone helpdesk (Botpress Desk). It supports multiple channels including webchat, WhatsApp, and voice (Enterprise), and integrates via OAuth with no engineering required.

Deploy AI support across all your channels without disrupting your current stack.

• AI that takes real actionBotpress agents process refunds, update accounts, and run multi-step workflows without handing complexity back to your team. They can reissue shipments, correct addresses, replace damaged orders, and approve refunds under the same conditions a human agent would.
• No per-seat cost, AI usage includedBotpress pricing is based on conversations, not seats. All paid plans include AI usage (the cost of calling an LLM) — Botpress pays for it. The Team plan includes unlimited seats and 1,500 conversations per month for $750/mo billed annually.
• Hot handoff with full contextWhen a ticket needs a human, Botpress hands off with conversation history, account details, and troubleshooting steps already attempted. Escalation rules and fallback logic determine exactly when AI acts and when it escalates — no cold handoffs.
• Enterprise-grade reliabilityBotpress is SOC II certified, GDPR compliant, and penetration tested by KPMG. It runs on AWS with automatic scaling and zero maintenance required, handling peak traffic without interruption.

• Pricing claims vs. competitorsThe homepage states 'Save $25,500 per year compared to Zendesk Intercom' with a comparison showing Botpress at $9,000/yr, Zendesk at $34,500/yr, and Intercom at $25,500/yr. However, the pricing page does not show a direct comparison — only Botpress's own plans. The comparison appears to be a marketing claim, not a verified price list.
• AI usage included detailsThe pricing page says 'AI usage included' and 'Every conversation includes $0.10. We pay it for you.' But the exact amount of AI usage included per plan is only stated as '$25 AI usage included' for Plus and '$150 AI usage included' for Team. The Free plan does not mention AI usage inclusion.
• Conversation countingThe pricing FAQ states: 'Any exchange with at least two messages in the billing month. AI-only and human-assisted conversations count the same. Emulator conversations count. Spam is...' The sentence is cut off — it does not specify whether spam is counted or not. This is an incomplete fact.
• Enterprise plan featuresThe Enterprise plan is listed as 'Custom' pricing with 'Custom conversation volume' and 'Custom pricing.' It includes dedicated support, uptime SLA, security review, custom storage, and voice channel. However, no specific pricing or volume details are provided on the page.

Customer Support Automation

Botpress agents handle support tickets end-to-end, processing refunds, updating accounts, and running multi-step workflows without handing complexity back to your team. The system learns from each resolution, so future similar tickets are handled automatically.

Multi-Step Workflows

Botpress agents can change a plan, update billing details, correct account errors, process order corrections, and issue refunds — all without routing to a human. This reduces the load on senior support reps and lets them focus on tough tickets.

Proactive Outreach

Botpress supports proactive outreach, enabling businesses to engage visitors and reduce call volume. One customer saw a 9x increase in visitor engagement, and another achieved a 30% call reduction.

Hot Handoff to Human Agents

When a ticket requires human judgment, Botpress performs a hot handoff — passing the conversation history, account details, and troubleshooting steps already attempted. This ensures no cold handoffs and full context for your team.

Choose one repeatable workflow with clear inputs, outputs, and business value.

Map the agent steps, data sources, tool calls, and expected handoff destination before building.

Run the workflow with human review until accuracy, cost, and failure cases are understood.

Expand only after monitoring, permissions, naming rules, and escalation paths are in place.