Front

Front AI resolves up to 70% of requests

Front AI takes on complex requests others escalate by automating responses, assisting teams, and analyzing quality across your entire operation. Every reply improves with each conversation.

Resolve up to 70% of requests with AI, not just the low-hanging fruit.

All the channels, zero chaos

Front supports omnichannel communication including email, SMS, social, WhatsApp, and more, bringing all conversations into one shared inbox.

Manage every channel from a single, unified view.

Cross-team coordination

Front enables teams to route, escalate, or loop in the right team to resolve issues without dropping the ball. Shared context and visibility across every team and conversation.

Eliminate bottlenecks and keep complex customer requests moving across your organization.

Multi-step workflows and smart rules

Front offers automation rules, macros, and unlimited rules on Enterprise plans. Tagging automation helps identify pain points and inefficiencies across the business.

Automate repetitive tasks and streamline complex workflows.

160+ integrations and no-code workflows

Connect your channels and most-used tools with Front's 160+ integrations and no-code workflows, bringing your entire stack into one shared view.

Escape from tab hell and unify your whole stack.

Advanced analytics and custom reports

Front provides basic analytics on Starter, advanced analytics on Professional, and custom reports on Enterprise. Smart QA and Smart CSAT offer AI-powered performance insights.

Gain complete visibility into agent performance and customer satisfaction.

• AI that handles complex requestsFront AI can resolve up to 70% of requests, including complex ones that other AI tools escalate. It automates responses, assists teams, and analyzes quality across your entire operation.
• Cross-team coordinationFront brings teams, conversations, and AI into one coordinated system, so customer operations stay fast, accurate, and in control. Route, escalate, or loop in the right team without dropping the ball.
• Trusted by 9,300+ companiesFront is trusted by over 9,300 companies. Customers report productivity improvements of 40% after switching from Zendesk, and praise the platform's collaboration features and tagging automation.
• 160+ integrations and no-code workflowsConnect your channels and most-used tools with Front's 160+ integrations and no-code workflows, bringing your entire stack into one shared view. Alt+Tab isn't a workflow.

• Pricing plansFront offers three plans billed annually: Starter at $25/seat/mo (up to 10 seats), Professional at $65/seat/mo (up to 50 seats), and Enterprise at $105/seat/mo. AI add-ons like Copilot are $20/seat/mo as an add-on or included in Enterprise. Autopilot starts at $0.05/conversation.
• Plan featuresStarter includes shared inbox, ticketing, AI Topics, up to 10 automation rules, basic analytics, and a no-code public knowledge base. Professional adds omnichannel (email, SMS, social, etc.), macros, up to 20 automation rules, advanced analytics, multiple workspaces, SSO, and SCIM. Enterprise includes unlimited rules and macros, multi-language knowledge base, custom roles, and AI Copilot, QA, and CSAT.
• AI add-onsFront AI add-ons are available to power up your plan. Autopilot is an omnichannel AI agent starting at $0.05/conversation. Copilot is a real-time AI assistant at $20/seat/month as an add-on or included in Enterprise. Smart QA and Smart CSAT are also available as add-ons on Starter and Professional.
• Comparison pagesFront provides comparison pages against competitors including Zendesk, Freshdesk, Intercom, Help Scout, Salesforce, Hiver, Missive, and Pylon. These pages are available on the website but specific comparison details are not shown in the scraped content.

Customer Support

Front helps support teams tackle high-stakes inquiries with full customer context and shared visibility across every team and conversation. Route, escalate, or loop in the right team to resolve issues without dropping the ball. Front's AI resolves up to 70% of requests, including complex ones, and every reply improves with each conversation.

Operations

Front coordinates across teams and systems from one centralized AI command center, eliminating bottlenecks and keeping complex customer requests moving across your organization. It tames inbox chaos and tackles the workflows your business depends on, with multi-step workflows and cross-team coordination.

Inbound Sales

Front lets sales teams route requests, respond with speed, and nail the handoff every time. It provides a shared inbox and ticketing system with automation rules to streamline lead management and ensure no inquiry gets lost.

Customer Success

Front unifies Success, Support, and Onboarding so they work as one. It keeps everything trackable in one place, with collaboration features that agents love, and drives efficiency by removing unnecessary work so teams can focus on the critical exceptions that truly matter.

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