Always-on coverage for every inbound line

Fluents agents answer peak volume, resolve calls in your systems, and route what needs a person. Order taking and payments are PCI-compliant and wired into your ecommerce and payment stack. Order status (WISMO) looks up orders, checks carriers, and closes tickets without a human in the loop.

Callers get through, and your team stays focused on what matters.

Voice campaigns for the lists you own

Run paced reminders, qualification, and booking programs on CRM or CSV contacts, with SMS or email follow-ups built into the workflow. Multi-step campaigns support contact windows, pacing, retries, AMD, and DNC controls, plus verified business caller ID.

Reach more contacts with structured outreach that respects compliance.

Connects to the systems your calls already depend on

Fluents integrates with CRMs, ecommerce, help desks, calendars, and custom APIs. Mid-call, it can look up order status via Shopify and carrier APIs, close tickets in Salesforce, and book appointments against calendar systems.

Resolve more calls on the line without manual data entry.

Warm transfer with full context

When a human should take over, Fluents triages callers, routes to the right team, and warm-transfers with full context from the call and integrated systems.

Your team picks up with everything they need to help.

Natural dialogue on the call

Fluents features natural turn-taking that handles interruptions and pauses like a trained agent. Custom voices use studio-grade cloning so the agent sounds like your brand, and it supports dozens of languages with natural accents and code-switching.

Callers get a smooth, human-like experience.

Improve agents from real call data

Reporting is part of the ops loop: transcripts, recordings, and dispositions for every program. Call insights surface drivers, drop-offs, and handoff reasons. You can update agents, contact windows, AMD and DNC settings, then compare results.

Continuously tune and measure the next run.

• Flat, all-inclusive pricingEvery monthly plan includes unlimited agents, users, workflows, and integrations. No usage-based penalties, no per-token confusion, and no hidden fees for extra models, support tiers, or compliance add-ons. The price on the page is the price on your invoice.
• Transparent plans with clear overagesPublished plans start at $49 for 120 minutes and scale to $1,499 for 15,000 minutes, with overage rates from $0.45/min down to $0.10/min. All plans include API access, white-labeling, and ANC, with no surprise surcharges.
• Flexible scaling and seasonal burstsPlans are starting points, not handcuffs. Prorated adjustments true-up fairly if you scale mid-cycle, and seasonal campaigns (tax season, open enrollment) can be accommodated without penalty.
• Enterprise and partnership supportCustom contracts support MSA/DPA/BAA, vendor security reviews, and procurement workflows. Operational SLAs, named TAMs, and scheduled reviews are available, plus guided onboarding and true integrations with mainstream CRMs, calendars, help desks, and internal APIs.

• No pricing surprises claimWhile the site states 'No Pricing Surprises' and 'what you see is what you pay,' it also mentions prorated adjustments and custom contracts with usage commitments. Ensure you clarify how mid-cycle changes or custom terms might affect your final invoice.
• Overage rates vary by planOverage costs differ significantly by tier — from $0.45/min on Starter to $0.10/min on Scale. If you expect to exceed your included minutes, confirm which rate applies to your plan and how overages are billed.
• Enterprise features not on all plansSSO/SAML, audit logs, encryption end-to-end, and named TAMs are listed under 'Enterprise posture' and 'Custom Contracts.' These may not be included in the standard monthly plans — verify availability for your tier.
• Integrations scopeThe site lists native integrations like Salesforce, HubSpot, Google, and Calendars, plus niche vertical software and internal APIs. However, the exact list of supported integrations is not fully detailed on the pricing page — check the Integrations page or docs for specifics.

Inbound Resolution

Fluents handles inbound calls end-to-end, resolving issues like order status (WISMO) by connecting to your stack mid-call—e.g., Shopify API and carrier lookup—and closing tickets in Salesforce without a human in the loop.

Outbound Campaigns

Run paced reminders, confirmations, lead qualification, and appointment booking on CRM or CSV contacts. Multi-step campaigns include contact windows, retries, AMD, DNC controls, and SMS/email follow-ups.

Call Routing & Handoff

Triage callers, route to the right team, and warm-transfer with full context when a human should take over. This keeps your team focused on calls that truly need a person.

Order Taking & Payments

PCI-compliant phone order-taking wired into your ecommerce and payment stack. Fluents can take orders over the phone and integrate with your existing systems to complete transactions securely.

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