Coveo

Intelligent, Hybrid Search

Deliver personalized, accurate, and intelligent search experiences with Coveo's hybrid AI search. It combines keyword and semantic understanding to surface the most relevant results across all your enterprise data.

Improve search accuracy and user satisfaction

Unified Index & Enterprise Connectivity

Securely unify content from across your systems with a unified search index and native/universal connectors. Document-level security and refresh frequency controls ensure your data is always up-to-date and protected.

Break down silos and enable seamless knowledge discovery

Generative Answering & Agentic AI

Leverage generative answering, passage retrieval, and the Answer API to provide grounded, transparent answers. Connect your AI agents to enterprise data via the Coveo MCP Server for agentic applications.

Deliver trusted, AI-powered answers and enable agentic workflows

AI Recommendations & Personalization

Anticipate and adapt to user needs with AI that learns from every interaction. Use query suggestions, automatic relevance tuning, and dynamic navigation to create individualized experiences across billions of unique moments.

Increase engagement and conversions through personalized experiences

Reporting & Analytics

Transform data into actionable insights with out-of-the-box dashboards, attribution and conversion tracking, and behavior/search insights. Export data to Snowflake or use data share for deeper analysis.

Optimize experiences and measure ROI with real-time analytics

Enterprise-Grade Security & Administration

Maintain robust security with single sign-on, role-based access controls, data privacy compliance, and security audits. The cloud-native platform scales reliably across multi-region hosting and omnichannel deployments.

Ensure compliance and secure scalability for global enterprises

• Named a Leader in 2026 Gartner Magic QuadrantCoveo is named as a Leader in the 2026 Gartner Magic Quadrant for Search and Product Discovery, as shown on the Coveo website.
• Proven enterprise resultsCoveo reports customer outcomes such as 231,000 hours of employee productivity saved at Adobe in one year, a 31% decline in case submits per 1,000 search sessions at SAP Concur, and a 83.5% self-service success rate at SAP.
• Broad integration ecosystemCoveo integrates with major platforms including Salesforce, SAP, Shopify, AWS, Sitecore, Optimizely, Adobe, ServiceNow, and Zendesk, as listed on the Coveo integrations page.
• AI-Relevance Platform with hybrid search and GenAICoveo offers a unified index, hybrid AI search, generative answering, and agentic AI capabilities, all built into its AI-Relevance Platform for service, website, workplace, and commerce use cases.

• Pricing details not fully publicCoveo's pricing page does not list specific prices. It offers 'flexible AI-Search plans' with entitlement-based pricing for Service & Websites and seat-based plans for Workplace, but exact costs require requesting pricing via a business email.
• Specific ROI figures not universally guaranteedThe website highlights metrics like 0x case deflection, 0% of clicks due to ML results, and 0% employee satisfaction, but these appear as illustrative placeholders, not guaranteed outcomes for all customers.
• Gartner recognition is a claim, not a certificationCoveo states it is named a Leader in the 2026 Gartner Magic Quadrant, but this is a vendor claim from the website; no independent verification or certification details are provided on the scraped content.
• No competitor comparisons or certifications listedThe scraped content does not include any competitor names, third-party certifications (e.g., SOC 2, ISO), or detailed security compliance information beyond a general Trust Center link.

Ecommerce Product Discovery

Coveo's Commerce solution uses AI to turn shopper intent into conversions, with features like product discovery for B2B and B2C shoppers, AI recommendations, and personalization. Enterprises like Nespresso USA rely on Coveo to guide customers regardless of intent, boosting add-to-carts and average order value.

Customer Service Self-Service

Coveo powers self-service success across customer communities, contact centers, and chatbot intelligence. SAP achieved an 83.5% self-service success rate and a 31% decline in case submissions per 1,000 search sessions, while Salesforce uses Coveo to enhance digital customer success.

Workplace Search & Employee Experience

Coveo's Workplace solution unifies enterprise knowledge for employees, delivering seat-based plans and advanced AI to supercharge internal search. Adobe saved 231,000 hours of employee productivity in one year using Coveo for workplace search and knowledge.

Agentic AI & Generative Answering

Coveo enables agentic AI and retrieval with generative answering, passage retrieval API, and the Coveo MCP Server to connect AI agents to enterprise data. This allows organizations to surface grounded, transparent answers in any interface, including agentic apps, while maintaining trust and security.

Define the exact aI Recommendation Systems tools workflow Coveo should support.

Compare it with closely related AI tools in the same category before committing.

Set review rules for accuracy, privacy, brand voice, compliance, and final approval.

Connect useful outputs to the wider stack instead of leaving them inside the AI tool.