BuyScout® AI Store Agent for Shopify - Free AI Chat & Sales Assistant

One AI agent across every customer channel

BuyScout® AI Store Agent works on website chat, WhatsApp, Instagram, Messenger, TikTok and SMS. The pricing page confirms website chat and website AI voice call on every plan, with WhatsApp, Instagram and more from the Starter plan, and SMS plus a dedicated SMS phone number from the Growth plan upward.

Meet shoppers wherever they already message you instead of limiting support to a single chat widget.

Sales and support skills trained on your store

The agent is trained on your products and policies and covers personalized assistance, product recommendations, size and fit guidance, smart upsells and smart discount offers. It uses page, browsing, cart and conversation context to offer timely guidance, and can read product manuals to troubleshoot issues such as a blender flashing E3.

Answer real customer questions in real time and unblock shoppers before they leave.

Built around the store metrics you want to move

BuyScout® is positioned around five goals: convert more visitors, increase average order value, automate routine support, reduce cart abandonment and prevent avoidable returns. The site shows this in action with complementary product suggestions, bundle-and-save offers and product specification comparisons.

Tie your AI agent to measurable commercial outcomes rather than vanity chat volume.

Free under 10,000 monthly visitors, then visitor-based plans

The Free plan is $0 forever with 100 AI replies per month (around 40 conversations) and no credit card required. Paid tiers are Starter at $49/month (500 replies), Growth at $129/month (1,500 replies), Pro at $249/month (3,000 replies) and Scale at $499/month (6,000 replies), each with a 14-day money-back guarantee and extra replies at +$49 per 250. Enterprise is custom for stores beyond 300K monthly visitors.

Start free and scale spend only as traffic and conversation volume grow.

GDPR and AI Act compliant, with social proof

BuyScout® states it is GDPR and AI Act compliant, is free forever, sets up in 1 minute, and is available from Shopify. The site reports 5.0 ratings on review platforms, is featured in the press, and says it is trusted by 500+ brands.

Adopt an AI store agent with the privacy posture and third-party validation enterprise buyers ask about.

Custom AI training, white-label and integrations at scale

The Enterprise plan adds custom visitor and reply volume, custom AI training on your brand voice, AI image learning, white-label branding, custom integrations and APIs, plus a dedicated account manager and SLA. AI voice calls, AI virtual try-on and AI image learning appear from the Starter plan onward.

Extend the agent to high-traffic, brand-sensitive stores that need bespoke configuration and support.

• Free forever plan for small storesBuyScout® is free while your store is under 10,000 monthly visitors, with no credit card required to start. The Free plan includes 100 AI replies per month (around 40 conversations), basic sales and support skills, and performance analytics.
• Transparent, visitor-based pricing tiersPricing scales with monthly visitor count: Starter $49/mo (25K visitors, 500 AI replies), Growth $129/mo (75K visitors, 1,500 AI replies), Pro $249/mo (150K visitors, 3,000 AI replies), and Scale $499/mo (300K visitors, 6,000 AI replies). Annual billing saves 20%, and each paid tier offers a 14-day money-back guarantee with a 7-day free trial.
• Multichannel support across major platformsBuyScout® supports Website chat, WhatsApp, Instagram, Messenger, TikTok, and SMS. Paid plans unlock multichannel capabilities, and Growth and above include a dedicated SMS phone number.
• Advanced AI skills and features on paid plansPaid tiers include all sales and support skills, upsells, cross-sells and recommendations, AI voice calls, AI virtual try-on, AI image learning, and performance analytics. Priority support is available on Growth, Pro, and Scale plans.

• Free plan is limited in replies and channelsThe Free plan includes only 100 AI replies per month (around 40 conversations) and basic sales and support skills. Website AI voice call, WhatsApp, Instagram, Messenger, TikTok, and SMS are not included in the Free plan.
• Extra replies cost $49 per 250Across paid plans, additional replies beyond the included monthly allotment cost +$49 for an additional 250 replies. This overage pricing is not mentioned for the Free plan.
• Enterprise pricing and features require sales contactFor stores beyond 300K monthly visitors, Enterprise offers custom visitor and reply volume, custom AI training on your brand voice, AI image learning, white-label branding, custom integrations & APIs, and a dedicated account manager & SLA. Pricing is custom and requires contacting sales.
• Some features are tier-gatedAI voice calls, AI virtual try-on, and AI image learning are not listed on the Free plan. A dedicated SMS phone number is only available on Growth, Pro, and Scale plans. Priority support starts at the Growth tier.

Answering product questions in real time

BuyScout® is trained on your products and policies, so it can answer customer inquiries the moment they come in. For stores that sell electronics or other spec-heavy goods, this turns a browsing visitor's question into an informed buying decision without waiting on a human rep.

Guiding shoppers to the right product

The AI Store Agent uses page, browsing, cart, and conversation context to offer timely guidance. In the demo, it notices a shopper comparing compact air fryers and asks if they want help picking one, then searches products and returns three compact air fryers matching criteria like reliable, highly rated, and small kitchen. It also handles gift-finding conversations, asking for budget and gift type before suggesting options. This is a natural fit for stores where shoppers arrive undecided and need a nudge toward the right SKU.

Recovering carts with smart upsells

BuyScout® watches cart activity and responds with complementary product suggestions. The scraped demo shows it detecting that a customer added a Canon EOS R50 Camera to the cart, then surfacing a $49.99 vloggers tripod as a common add-on and offering a 10% bundle discount — which the customer accepts. For merchants trying to increase average order value or reduce cart abandonment, this is the clearest use case on the page, and it runs automatically rather than waiting for a manual follow-up.

Handling routine support without a human

The agent reads product manuals to resolve common issues. When a customer reports a blender flashing E3, BuyScout® explains that E3 means the lid isn't sealed, walks through checking the rubber gasket, and gives step-by-step re-seating instructions until the lid clicks. This kind of routine troubleshooting is exactly what the site lists under automating routine support and preventing avoidable returns — the customer fixes the problem instead of returning the product or opening a ticket.

Install the app from the Shopify App Store to get started for free.

Set up your store agent in about one minute with the quick setup.

Book a demo to see how the agent works for your store.

See it live on a demo store before you begin.