Organize and Verify Before Questions Are Asked

FAQ Ally prepares your company knowledge by extracting and structuring information from your data, validating every fact with source evidence, and connecting related content. This ensures AI answers are accurate and trustworthy.

AI answers with confidence and citations you can trust.

Every Response Includes Sources or Abstains

FAQ Ally provides answers with citations from your documents. When evidence is insufficient, it correctly abstains rather than guessing, maintaining 100% groundedness across labeled cases.

Eliminate hallucinations and build employee confidence.

Connect Knowledge from Every Corner of Your Company

FAQ Ally supports PDFs, Word docs, Excel files, text/HTML/Markdown, Slack messages, incoming emails, images in documents, and snippets. It also integrates with Google Drive, SharePoint, Jira, Zendesk, ServiceNow, IMAP, Microsoft 365, Confluence, and Notion.

Centralize scattered knowledge for consistent AI answers.

Use FAQ Ally Wherever Your Users Are

FAQ Ally offers an internal AI assistant for employees, an embeddable widget for your website, and a REST API to bring trusted AI into existing applications.

Deliver trusted answers across internal and external touchpoints.

See Knowledge Health and Operational Truth

FAQ Ally provides insights into knowledge health and operational truth across your AI agents. Real-time analytics and audit logs help you monitor performance and maintain accountability.

Continuously improve your AI's accuracy and reliability.

Enterprise-Grade Security and Access Controls

FAQ Ally includes role-based access control, multi-factor authentication, audit logs, and activity tracking. Optional two-step login adds an extra verification step when signing in.

Keep your knowledge safe and compliant.

• Trusted AI Through PreparationFAQ Ally prepares company knowledge before questions are asked by organizing, verifying, and connecting data. This preparation enables AI to deliver accurate answers with citations, achieving 100% decision accuracy, 0% hallucinations, and 100% groundedness in a benchmark of 220 labeled cases.
• Evidence-Based Answers with CitationsEvery answer from FAQ Ally includes source citations, allowing users to verify facts. When evidence is insufficient, the AI correctly abstains from answering, as demonstrated by 31 correct abstentions in the latest benchmark. This ensures answers are always grounded in verified company knowledge.
• Supports a Wide Range of Knowledge SourcesFAQ Ally ingests documents (PDF, DOCX, XLSX, HTML, Markdown), Slack messages, incoming emails, and images within documents. It also integrates with Google Drive, SharePoint, Jira, Zendesk, ServiceNow, IMAP, Microsoft 365, Confluence, and Notion, making it easy to centralize scattered company knowledge.
• Flexible Deployment OptionsFAQ Ally can be used as an internal AI assistant, embedded as a website widget, or accessed via a REST API. This flexibility allows employees, customers, and applications to query prepared knowledge and receive cited answers wherever they work.

• Pricing Plans and LimitsFAQ Ally offers tiered pricing from $9 to $129 per month, with each plan including unlimited users and a specific number of AI agents, queries, and storage. The trial plan includes 100 queries, 50 MB storage, unlimited users, 2 AI agents, and 5 image-to-text conversions. Be aware that each interaction with an AI agent counts as one query, and storage is limited to uploaded files.
• Benchmark Results Are SpecificThe accuracy metrics (100% decision accuracy, 0 hallucinations, 100% groundedness) come from a single published benchmark of 220 labeled cases. These results may not be representative of all use cases or data types. Always test FAQ Ally with your own knowledge base to verify performance.
• Image-to-Text Conversion LimitsFAQ Ally can extract text and visual content from images in documents, but the number of image-to-text conversions is limited per plan. For example, the trial plan includes only 5 conversions. If your knowledge base relies heavily on images, you may need to monitor usage or upgrade plans.
• Integrations and Data SourcesWhile FAQ Ally supports common document types and integrations like Slack, email, Google Drive, and SharePoint, the scraped content does not specify the depth of these integrations or any limitations. It's important to verify that your specific data sources and formats are fully supported before committing.

Internal AI Assistant

Employees ask operational questions against prepared company knowledge. FAQ Ally organizes and verifies your company knowledge before questions are asked, so answers stay tied to evidence your team can check. This ensures consistent, cited answers for HR policies, procedures, and more.

Website Widget

Embed a widget with trusted, cited answers on your website. FAQ Ally prepares your knowledge so AI can answer with confidence, giving customers accurate answers with citations they can verify. This reduces support tickets and builds trust with your audience.

REST API Integration

Bring trusted AI into existing applications using the REST API. FAQ Ally's Chat API delivers cited answers in your own apps, allowing you to integrate verified knowledge into your workflows, customer portals, or internal tools seamlessly.

Knowledge Health & Operational Intelligence

See knowledge health and operational truth across your agents with Operational Intelligence Insights. FAQ Ally provides real-time analytics and insights, helping you monitor the accuracy and completeness of your AI agents' knowledge base.

Sign up for a free account and connect your ticketing system via the integration dashboard.

Import or link your existing knowledge‑base articles.

Define ticket categories and map them to your internal queues.

Enable live monitoring and let the AI start auto‑routing incoming tickets.